FAQ

Flights

How can I update or cancel my flight reservation?
TravelHype compares flight prices from various airline and agency websites and shows you the best flights available. We link you to the website, so that you can make your reservation. TravelHype has nothing to do with reservations, as this can only be done through the airline or agency, along with reservation verifications.

For all your queries related to reservation alteration and cancellation, you will need to contact the customer services of that particular airline or agency you booked the reservation through. If you forget the reservation website, you could check with your bank to find out who you made the payment to.
Why does the price go up when I click a flight deal?
We are associated with multiple travel sites, searching for all the optimal flights at one time. At times, errors occur in the information from the airline and agency sites we're linked to, that can be due to them not updating their inventory or the unavailability of the flights for which you are searching for.
Tell me about your flight refund policy.
We are not a seller, and only provide searching services for flights. We do not have any such policy of refunding your money as we do not take payments from you. You should contact the airline or agency who you booked the flights through to find out about refunds.
Are flight prices inclusive of taxes?
The flight prices we show are all inclusive of fees and taxes. You may incur extra fees for the services you want i.e., pet accommodation charges, custom seat selection, etc. The airline or agency settles all such charges with you associated with your tickets.

Sometimes, airlines and agencies can also charge extra charges for their service provision or by selecting a certain payment method.
Are baggage fees added to the flight price?
Some airlines and agencies may include baggage in your flight charges, but some charge for baggage add-ons.
Do you provide an option to search for flights for me and my child?
When searching for flights on TravelHype, you can select the number of children and infant passengers via the Passengers/Class drop-down menu.
Can I book a flight for someone else?
Yes, sure you can. For this, you have to be vigilant while entering the passenger's details. Information entered must match the passenger’s information otherwise they can have traveling issues. A typing error or any minor mistake can cause them to bear extra fees for corrections. In some cases, the flights of such passengers are cancelled due to the non-matching of information or vague details.
I'm planning to visit various places. Do you have any such flight options?
In our search engine, select 'Multi-city route' below the search bar before you perform your search. You will then be able to search for a flight with different legs.
What is the process of booking a flight for a large group?
TravelHype shows flights for groups of up to nine passengers. If there are over nine passengers, we suggest you find the flight you wish to purchase on the search engine and then can contact the airline or agency directly to discuss group trips.
Why do some airlines keep their names hidden and write “Major Airline”?
Some airlines offer unusual, discounted flight prices that show rarely. For this, they prefer their names to be hidden until the entire process of flight reservations and payments has been completed.

Hotels

How can I update or cancel my hotel reservation?
TravelHype compares hotel prices from various hotels and agencies and shows you the best hotels available. We link you to the website, so that you can make your reservation. TravelHype has nothing to do with reservations, as this can only be done through the hotel or agency, along with reservation verifications.

For all your queries related to reservation alteration and cancellation, you will need to contact the customer services of that particular hotel or agency you booked the reservation through. If you forget the reservation website, you could check with your bank to find out who you made the payment to.
Why does the price go up when I click a hotel deal?
We are associated with multiple travel sites, searching for all the optimal hotels at one time. At times, errors occur in the information from the hotel and agency sites we're linked to, that can be due to them not updating their inventory or the unavailability of the hotel rooms for which you are searching for.
Tell me about your hotel refund policy.
We are not a seller, and only provide searching services for hotels. We do not have any such policy of refunding your money as we do not take payments from you. You should contact the hotel or agency who you booked the hotel room through to find out about refunds.
Where do the hotels get star ratings?
Hotels and the travel agencies associated with the hotel give these ratings. We gather the most accurate and relevant information for you catering to all your needs. TravelHype is well aware of the reputation of hotels and shows only credible options with genuine ratings for hotel room selection in our searches.
Are the hotel’s reviews trustworthy?
We display only legitimate hotel reviews that are given by verified guests on TRUSTYOU, so you know that the reviews are legit.
How do you rank hotels in search results?
TravelHype uses the algorithms in our search engine for hotels. There are certain options through which the rankings of the hotels go up or down. The hotels with more clicks go up in the search results. Likewise, hotels with low prices and good ratings will also appear on the top when searches are made.

Car Hire

How can I update or cancel my car hire reservation?
TravelHype creates a connection between you and the car hire agencies. We redirect you to the car rental website where you can make the best optimal selection according to your needs. Since we have nothing to do with your reservations directly, and we just refer you to the third-party website, you will need to contact your car hire service provider for the cancellation or modification of your reservations.

If you've forgot who you made the reservation through, you can check with your bank who you made payment to. You could also check your browsing history to find the reservation website.
Where can I get my car hire reservation details?
Only the actual car rental service provider can give you reservation details. If you've forgot who you made the reservation through, you can check with your bank who you made payment to. You could also check your browsing history to find the reservation website.
Tell me about your car hire refund policy.
We are not a seller, and only provide searching services for car hire. We do not have any such policy of refunding your money as we do not take payments from you. You should contact the car rental agency who you booked the car hire through to find out about refunds.
What is the age limit for hiring a car?
Age limitations for hiring a car can vary from agency to agency. You have to be knowledgeable about it while making a car renting decision. You can inquire further through the car rental service providers about the policies they hold. We do not make or change policies for age limitations.

Forums

How can I change my email address?
To change your email address:
Go to your Account Information page and insert the new email address under the email option.
How can I update my username?
The username once selected cannot be changed. For this, you have to create a new account and delete the old one.
How can I change my profile details?
Your profile is always public so anyone can view it.

To update information in your profile:
Go to your Account Information page, add your information and click Save.
How can I close my account?
TravelHype has always strived to give outstanding service to its members. It gives its users a right to contact if any discrepancy arises regarding the policies or fellow members.

Whenever you decide to close your account, keep certain points in consideration.

We hold the right to remove content from our site. Discussions in which you took part on our travel forums will be preserved to avoid disruption in the conversation flow.

For closing your member account, please contact us with your username.
How can I change my cover photo?
Cover photos are open to all. Anyone visiting your profile can view it.

To add or change your cover photo:
Go to your Account Information page and click on the symbol located on the bottom right of the default cover photo.
How can I change my avatar?
Avatars are open to all. Anyone visiting your profile can view it.

To add a avatar picture or change your current picture:
Go to your Account Information page and upload the new avatar picture under the avatar option.
How can I manage my email subscriptions?
To subscribe/unsubscribe from a notification email:
Visit the Subscriptions page of your profile.
Why does TravelHype disable accounts?
On noticing any violation of rules and or misleading content on our website forum, TravelHype will often disable that person’s account. If a member creates a new account, who has been banned before, they will also be banned after.